Privacy Policy

Effective Date: July 21, 2026

1. Introduction

Joya (“Joya”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit joya.coach (the “Website”) or use any of our Services.

We collect only the personal information reasonably necessary to provide our Services, operate our business and comply with applicable legal obligations.

By using our Website or Services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

2. Information We Collect

Depending on how you interact with Joya, we may collect personal information including:

• Your name;

• Email address;

• Telephone number;

• Billing and transaction information;

• Membership details;

• Appointment history;

• Communications you send to us;

• Information you voluntarily provide during coaching, workshops or onboarding;

• Website usage information, including browser type, device information, IP address and pages visited.

Payment information is securely processed through trusted third-party payment providers. Joya does not store complete payment card information.

3. How We Use Your Information

Your personal information may be used to:

• Provide and improve our Services;

• Manage memberships and subscriptions;

• Process payments;

• Schedule appointments;

• Respond to inquiries and provide support;

• Communicate important information regarding your account or Services;

• Deliver educational resources you have requested;

• Improve the functionality and performance of our Website;

• Maintain business, accounting and legal records; and

• Comply with applicable legal obligations.

Personal information is collected and used only for purposes that a reasonable person would consider appropriate in the circumstances.

Where you have provided your consent, we may also send newsletters, educational content and updates relating to Joya. You may unsubscribe from marketing communications at any time.

4. Disclosure of Personal Information

Joya does not sell, rent or trade your personal information.

We may disclose personal information only where reasonably necessary to operate our business, including to trusted third-party service providers such as:

• Payment processors;

• Website hosting providers;

• Scheduling software;

• Video conferencing platforms;

• Email service providers;

• Cloud storage providers;

• Professional advisors, including legal and accounting professionals.

These providers receive only the information necessary to perform services on our behalf and are expected to maintain appropriate safeguards to protect your personal information.

We may also disclose information where required or permitted by law, including to comply with legal obligations or to protect the rights, safety or security of Joya, our participants or others.

5. Third-Party Services

Our Website and Services may rely on third-party platforms to process payments, schedule appointments, host content, deliver communications or provide analytics.

These providers operate under their own privacy policies and terms of use. While Joya carefully selects the providers it works with, we are not responsible for the privacy or security practices of independent third parties.

6. Cookies & Website Analytics

Joya.coach uses cookies and similar technologies to:

• Improve Website functionality;

• Remember user preferences;

• Analyze Website traffic;

• Understand how visitors use our Website; and

• Enhance the overall user experience.

You may modify your browser settings to disable cookies. Please note that doing so may affect the availability or functionality of certain features of the Website.

7. Data Security

Joya maintains reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse or loss.

While we take reasonable steps to protect personal information, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Provide our Services;

• Meet legal, accounting and regulatory obligations;

• Resolve disputes; and

• Maintain appropriate business records.

When personal information is no longer required, it is securely deleted or anonymized where appropriate.

9. International Processing

Certain trusted service providers used by Joya may process or store personal information outside Quebec or Canada.

Where this occurs, Joya seeks to work with providers that maintain appropriate security and privacy standards consistent with applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you;

• Correct inaccurate or incomplete personal information;

• Withdraw consent where applicable;

• Request deletion of your personal information where legally available; or

• Ask questions about how your personal information is collected, used or protected.

We may request information to verify your identity before responding to certain requests relating to your personal information.

Requests may be submitted by email to:

Hi@joya.coach

We will respond within the timeframes required by applicable law.

11. Changes to This Privacy Policy

Joya may update this Privacy Policy from time to time to reflect changes in our Services, business operations or applicable legal requirements.

The most current version will always be available on joya.coach and will include the updated effective date.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information below.

Joya

Website: joya.coach

Email: hi@joya.coach